Our mission is to make IT work for our customer

Uptime is a management-owned independent IT company founded in 1992. We focus on solving business needs using our profound expertise in Software Development, SharePoint Solutions and ICT Maintenance Services. Having started with only few people, Uptime today employs 100 top specialists with high cross-industry competence and offers full scope of IT-services. Our offices are in Switzerland, Estonia, Norway, and Sweden. We create tailor-made IT solutions based on the customer´s individuality, which enables to bring maximum results. Our customer base is widely ranging. We are IT partners to small enterprises as well as industry leaders from Sweden, Norway, Denmark, Switzerland, Latvia, Finland, Estonia etc. We have created subscription management systems for leading publishing houses,

document management and collaboration solutions for government divisions and hospitals, offer full IT management for noted international companies and much more. Uptime is known to be a valuable business partner whose IT-solutions help companies raise their work efficiency and profitability. We focus on business requirements and see long experience and extensive knowledge of different industries as our competitive advantage. Our services cover full lifecycle of the software from analysis to support, to providing comprehensive infrastructure management. Our quality control and -guidance system is certified in accordance with ISO 9001:2008 requirements. We are proud to admit that our very first customers are continuously with us for nearly 25 years.

Our customer relationships are built on partnership and sharing knowledge. We believe this is the key to mutual benefit- getting to know our customer and learning their business gives us the best chance to offer technical expertise that truly works. For the customer, it brings security of knowing their IT partner is focused on their benefit.

• Very high customer satisfaction

  Uptime is recognized for the effective production process, excellence in communication and customer focus as well as high flexibility in resources allocation. Since we value long-term business relationship, our number one goal is customer satisfaction. This has always been our most important KPI and we feel confident to say our customers are happy.

• Industry Competence

  We have high competence in all main industry sectors. Our specialists focus on solving customer´s business issues instead of only the technical aspects of the solution. We value having experts in our team who have specialised in specific industries and domains, however keeping the flexibility and constantly learning new things.

• Experience

  In life, source of the problem usually cannot be easily isolated or classified. It is mostly a combination of smaller issues, related to each other, and in order to find the best solution, a broader view is needed. We do not concentrate on a single problem at a time- years of experience enables us to have a broader look and find solutions to even the most complex business issues.

• Covering the whole life cycle

  We do not only write the code, we care what happens after the implementation. Our services cover the whole life cycle of IT systems, making us able to take full responsibility of the development, maintenance and user support. We let our client focus on their core business and handle all IT questions ourselves.

• Software development ideology

  We know every customer is different and has unique needs for their solution. So we first learn their business model, ascertain their needs, form the dedicated team with necessary expertise and choose the procedures and metrics to best support development process of the chosen solution. Our development procedures are agile, structured and based on the customer specifics.

We value long-term cooperation, which ensures a better understanding of the customer’s needs and a better ability to respond to them. We believe that foundation of a successful cooperation lies in constant communication and sharing knowledge.

Our people and their satisfaction are of essential value to us, which is why we keep investing in training and individual development and support the growth of our employees in every way. In our daily activities we cherish the following:

We provide tailor-made solutions based on the customer´s specifics. We focus on business competences and see long experience and comprehensive knowledge of different business areas as our main competitive advantage.

We let our client focus on their core business and handle all IT questions ourselves. Our services cover the whole life cycle of IT systems:

• Software development, application maintenance and systems support (tailor-made and customer-specific special solutions);

• Collaboration and document management systems (solutions and custom developments based on Microsoft SharePoint);

• IT-outsource services (systems architecture, development and maintenance, solutions implementation and administration)

• Cloud solutions and migration of legacy software

• Web solutions and content management with TYPO3

Our experienced and strong team is able to use many different platforms according to customer´s needs.
We are mainly focused on following platforms:

• Microsoft SQL/.NET Winforms/ASP.NET/SharePoint

• Oracle/J2EE/Delphi/Apex

• PostgreSQL/PHP

Uptime has a long-time Microsoft SharePoint development competence and have been certified as Microsoft Gold Partner since 2006.

We provide full maintenance service to most of our development projects, because the best solution for our customers is the coverage of the whole software lifecycle.
Thus, the best performance of a software development project is secured.

Our customers consider us as their IT partner and many of them have been with us since the beginning, for nearly 25 years. Some of our customer references are as following:

• Sales, logistics and subscription management

  Advertisement sales and telemarketing solutions for business newsletter Äripäev (part of Bonnier Group)

• Internet self-service and resource management

  Solution for Elisa, the second largest telecom service provider in Estonia and Finland

• Document management and internet self-service

  Solutions for Swedbank; Nordea and other leading banking groups in Scandinavia

• Global Human Resource and compensation management, project management

  Solutions for service sector leaders such as GateGroup; G4S; ABB; ViaHansa; Motor Group etc.

• Course- and eventmanagement, document management

  Solutions and integration in the course- and eventmanagement industry like AO Foundation, University of Lucerne, etc.

Our team also supports several customers and partners in Switzerland. Please feel free to ask details about those references.

Please contact our local representatives to discuss about the cooperation possibilities.